Returns & Exchanges

At Continental Food Store, we strive for 100% satisfaction with our gourmet selections; however, due to the perishable nature of our products, returns are handled with strict adherence to food safety regulations. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery to initiate a resolution.

1

Report the Issue

Email our support team within 24 hours of receiving your order, including your order number and clear photographs of any damaged or incorrect food items.

2

Wait for Assessment

Our quality control team will review your claim to ensure it meets our safety and return criteria, usually providing a response within 1-2 business days.

3

Follow Disposal Instructions

Do not discard the item until instructed; for food safety reasons, we rarely require perishable goods to be mailed back and will instead advise on proper disposal or local return.

4

Receive Refund or Replacement

Once approved, we will either ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing